It’s just another day at work. You’re supervising your business while happy customers pay for orders over the counter. You’re expecting a busy week and you can’t afford any disruptions. Everything looks like it is running smoothly. Suddenly, a car rolls through your shop wall. Debris scatters everywhere. It isn’t clear whether the wall is structural. It’s a huge health and safety hazard and the entire shop must be closed until an inspection can be made. 

This might sound like an unrealistic scenario, but it isn’t. This is an actual situation that happened to one of our customers.

Now picture this being dealt with by your typical FM company. How long would it take them to fix it? How much money would your business lose before someone came to inspect the damage?

We are pleased to say that we inspected the site within two hours. The wall was deemed not to be structural. We quickly cleaned the damaged area, cornered it off to the public and business commenced as usual. We quoted the repairs and were able to start work within three days of approval with a team of SAFE Contractor and CHAS approved specialists. The whole project was completed on time, within budget and caused minimal disruption to the site.

Maybe your business will face an emergency that seems a little more likely. This could be a fire door that’s become inoperable. It could be an electrical issue that causes your business to lose power. It might be a less severe issue that isn’t critical to your business but still requires a speedy response. Whatever your emergency, you can be sure that when it happens, we will be on hand to help. 

For the sake of simplicity, we like to break our clients’ emergencies down into four categories:

• Critical – A guaranteed attendance within 4 hours for issues requiring immediate attention.
• Urgent – Attendance within 24 hours for issues that require urgent attention.
• Non-Urgent – Attendance within 5 working days for general maintenance issues.
• Out of Hours – Available 24/7/365 days a year and a response time within 2-4 hours.

From the moment you log your issue until the moment it is complete, we will keep regular contact.

All notes, calls, photos, and reports are loaded onto our in-house system we call “JEMma”.

As a client of ours, you will have round-the-clock access to JEMma which you can access through your PC, laptop, or smartphone.

You’ll be updated automatically throughout the whole process regardless of which category it sits in.